Privacy Policy

Last updated: September 8, 2025

1. Introduction

Murlo Plant Hire Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information including:

  • Name and contact details (address, phone number, email)
  • Company information and job role
  • Payment and billing information
  • Equipment rental history and preferences
  • Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information

3. How We Use Your Information

We use your information for:

  • Processing equipment rental bookings and quotes
  • Customer service and support
  • Payment processing and billing
  • Communication about your rentals and services
  • Improving our services and website functionality
  • Compliance with legal obligations
  • Marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

  • Contract performance: To fulfill rental agreements
  • Legitimate interests: For business operations and customer service
  • Legal compliance: To meet regulatory requirements
  • Consent: For marketing communications (where required)

5. Information Sharing and Disclosure

We may share your information with:

  • Service providers (payment processors, delivery partners)
  • Professional advisors (accountants, lawyers)
  • Regulatory authorities when legally required
  • Business successors in case of merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (SSL certificates)
  • Secure data storage and access controls
  • Regular security assessments and updates
  • Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

Typically, customer data is retained for 7 years after the last transaction for accounting and legal purposes.

8. Your Rights (GDPR)

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a structured format
  • Object: Opt out of certain processing activities
  • Withdraw consent: For consent-based processing

9. Cookies and Website Technology

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience and functionality

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. International Data Transfers

Your personal information is processed within the UK/EU. Any international transfers will be protected by appropriate safeguards in accordance with data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website or direct notification. The "Last updated" date indicates the most recent revision.

14. Contact Information

For privacy-related questions or to exercise your rights, contact us:

15. Data Protection Authority

If you have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):